Reference

How We Protect Your Account and Your Data

Your account security and payment verification are built into every transaction on spaceman demo.

Data Handling & VerificationDANA, OVO, GoPay, QRIS SecurityAccount Access & Withdrawal Rules
Explore the Lobby Read FAQ
spaceman demo How We Protect Your Account and Your Data
REACH OUR TEAM

Contact Us About Policy Questions

We're here to answer your legal and account-security questions through multiple channels. Whether you're in Medan, Semarang, or anywhere else in Indonesia, our support team responds the same way: quickly and with specific answers about your account. Choose the channel that works best for you—live chat is fastest for urgent questions, email for detailed requests, and phone for real-time clarification.

Team online

Live Chat

Available during lobby hours. Ask about account verification, withdrawal holds, data requests, or policy changes. Our agent will connect you to the legal team if needed.

Email Support

Send detailed questions to [email protected]. Include your account ID and a clear description of your concern. We respond within 24 hours on business days.

Phone Support

Call our Indonesia line for real-time assistance with account access, payment verification, or withdrawal questions. Hours: Monday–Friday, 09:00–18:00 WIB.

DATA & SECURITY

How We Handle Your Information

Every deposit, withdrawal, and account change goes through encryption and verification layers that match international standards.

Encryption & Tokenisation

Payment data is encrypted end-to-end. Your DANA, OVO, GoPay and QRIS details are tokenised so spaceman demo never stores full credentials.

Cookie Policy

We use session cookies to keep you logged in and prevent fraud. You control cookies through your browser. Non-essential cookies require your consent.

Data Retention

Account data is kept for the life of your membership plus 7 years for compliance. You can request deletion of non-essential data within 30 days of account closure.

Two-Factor Authentication

Enable 2FA on your account to add a second security layer. Check your account settings or contact support to activate this feature.

Data Access Requests

You can request a full download of your personal and transaction data. Email [email protected] with 'Data Request' in the subject line.

Right to Rectification

Notice an error in your account details? Contact support with proof of the correct information, and we'll update it within 48 hours.

Common Questions About Account and Legal Policy

Your deposit is routed through your payment provider's secure gateway. spaceman demo receives only a token—a code that represents your transaction—not your actual card or wallet details. Your DANA, OVO, GoPay or QRIS credentials stay with your bank or e-wallet provider. Deposits usually clear within 60 seconds.

Withdrawals are processed to the same method you used to deposit. If you funded your account via OVO, your withdrawal goes back to OVO. Processing time is 1–3 business hours after verification. We do not send funds to a different wallet or bank account.

Yes. Contact our support team with your new information and proof of identity if required. Changes to email address, phone number, or banking details are processed within 48 hours. Changes to name or date of birth may require additional verification.

Your account and transaction history are retained for 7 years after closure for compliance and fraud prevention. You can request deletion of non-essential personal data (like saved preferences) within 30 days of closing your account. Core account data—deposits, withdrawals, identity verification—must be kept for regulatory reasons.

Yes, all data is encrypted in transit and at rest. Your login credentials are hashed so we never see your raw password. Enable two-factor authentication in your account settings for an extra security layer. Never share your username, password, or account ID with anyone, including spaceman demo staff.

Contact our support team immediately via live chat, email, or phone. Provide your account ID and describe the activity. We investigate withdrawal holds within 24 hours and restore access if no fraud is found. If your account is compromised, change your password and enable 2FA right away.

Email [email protected] with 'Legal Dispute' in the subject line, include your account ID and full transaction details. Our legal team reviews disputes within 5 business days. If you're not satisfied, contact your local payment provider or financial regulator where local law permits.

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